Privacy policy
Privacy Act
Apex Pioneer Group Pty Ltd (Apex Pioneer) are bound by the Privacy Act 1988 (Cth)(Act) and the Australian Privacy Principles (APP). Apex Pioneer are an APP entity as defined in s 6(1) of the Act.
1. Apex Pioneer collect and hold personal information relating to customers and other people and entities associated with our business and may be provided or disclosed to us in the course of business. Such personal information may include, but is not limited to, names, addresses, telephone numbers, social media details, email addresses, occupations, wage records, bank account details, credit card details, medical records and relationship details.
2. Personal information is collected in the following ways:
- by providing it to us directly;
- by authorising third parties to provide it to us;
- by other parties providing it to us either voluntarily or pursuant to processes Apex Pioneer conduct.
How is personal information received and held?
3. Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data, in any available form. In either case, Apex Pioneer take the security of personal information very seriously. Apex Pioneer secure hard copy documents carefully in and out of our office. Apex Pioneer use cyber-security systems to protect soft copy documents. Apex Pioneer never ask for bank details or other sensitive information by email alone.
Cookies
4. Apex Pioneer may use cookies in a limited manner when you visit our Apex Pioneer website, for the purpose of providing you with a better and more customised service. Cookies are not used by us to collect and store your personal information. A cookie is a small text placed on your computer by our server. A cookie can later be retrieved. Cookies are frequently used on websites. You can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.
5. Apex Pioneer use cookies for different purposes such as:
- to allocate a unique number to your internet browser;
- to customise our Apex website for you;
- for statistical purposes;
- for security purposes; or
- to authenticate or identify you.
6. If at any time you do not wish to accept cookies or wish to delete existing cookies, you may manually configure your browser to refuse cookies or may manually delete existing cookies from your hard drive. However, by deleting or refusing to accept cookies you may frustrate or hinder your access to or use of areas of our website.
For what purpose is personal information collected, held, used and disclosed?
7. All data processed by the business is done on a lawful basis. The purposes for which Apex Pioneer collect, hold, use and disclose personal information are:
- to offer our services to our customers. In doing so Apex Pioneer may disclose personal information to other people or entities involved in the provision of the service, such as government departments and individuals. Unless compelled by law, Apex Pioneer will never disclose personal information without the client’s knowledge and consent;
- to facilitate our internal and external administrative processes including financial and business operations and reporting requirements;
- to obtain, maintain and comply with the terms of our professional indemnity and other insurance policies; and
- to comply with applicable laws.
How can personal information be accessed or corrected?
8. Customers may access their personal information and seek correction of it at any time by applying to our office in person or in writing.
9. Customers will be formally identified before releasing or amending any personal information.
Is personal information disclosed outside of Australia?
10. Where necessary Apex Pioneer will disclose personal information to overseas recipients, including a related body corporate. The likely countries that information might be sent include the countries where our internet service providers hosting services are located from time to time, Apex Pioneer do not have control over the location.
What is the complaints process relating to personal information?
11. If there is a breach of this privacy policy, either of the Act or the APP, a complaint may be made toorders@apexpioneergroup.com.au :
- or mailing us at:
Apex Pioneer Group Pty Ltd
PO Box 31, Alderley QLD 4051; or
- the Office of the Australian Privacy Commissioner.
Data breaches
12. All staff are responsible for protecting the confidentiality of the customers information.
What is an eligible data breach?
13. An eligible data breach, defined in the Act, is when:
(a) both of the following conditions are satisfied:
(i) there is unauthorised access to, or unauthorised disclosure of, the information;
(ii) a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or
(b) the information is lost in circumstances where:
(i) unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and
(j) assuming that unauthorised access to, or unauthorised disclosure of, the information were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates;…
If there is a suspicion of a breach
14. If Apex Pioneer suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days.
15. If Apex Pioneer believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:
- the business’s details;
- a description of the breach;
- the kind or kinds of information concerned; and
- recommendations about the steps that Apex Pioneer will take in response to it.
(a) If practicable, Apex Pioneer will advise the contents of the statement to each of the affected customers who may be at risk from the breach. If this is not practicable Apex Pioneer will publish the statement on our Apex website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method.
(b) The statement will be submitted to the Office of the Australian Privacy Commissioner.
Exception to reporting
16. Mandatory notification requirements are waived if remedial action can be taken that results in a reasonable person concluding that the access or disclosure is not likely to result in serious harm to any of those individuals.
17. You must not use our website in any way that Apex Pioneer deem to be inappropriate or unlawful, including but not limited to:
- any breach of privacy or any infringement upon the legal rights of any other person;
- uploading any virus, malware or other malicious software;
- posting, commenting or otherwise transmitting any unauthorised material including, but not limited to any material that is or is likely to be defamatory, racist, obscene, threatening, pornographic or otherwise deemed by us to be unacceptable.
Funds transfer critical information
18. People across the world have lost money when hackers have impersonated a business by altering electronic communications including email, social media, text, instant messaging, applications, file sharing and documents including PDF or Word documents. It is critical that we all take steps to reduce this risk and if you are involved in a transfer of funds it is our expectation of you in helping to reduce the risk of such loss that you verify bank account details before transferring money. Apex Pioneer cannot be responsible if funds intended for us are intercepted or diverted elsewhere as a consequence of fraud. If this happens to you please contact your bank immediately.
19. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
20. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards
Marketing
21. If Apex Pioneer have an existing relationship with you, or if you have subscribed to our mailing list, Apex Pioneer may use your personal information to provide you with current information relating to new products and services that Apex Pioneer offer, or events that you may find of interest. If you do not wish to receive marketing information, you may at any time decline to receive such information by writing to us at orders@apexpioneergroup.com.au or if the direct marketing is by email you may also use the unsubscribe function in the email message.
Disclaimer
22. Apex Pioneer shall not accept liability, either personal or corporate, for compensation for any loss or damage, howsoever arising, which you may suffer or become liable for because of your use of our website or our introduction of a product and your decision to buy the product. To the extent that Apex Pioneer may be held liable you agree that the refund of the purchase price is an adequate remedy and you waive all other rights against us.
Shopify
23. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
24. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
25. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
26. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
27. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
28. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
29. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
30. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
31. Certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
32. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
33. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Changes in our privacy policy
34. Apex Pioneer regularly review all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as are the law and marketplace practices.
35. As a consequence, Apex Pioneer may change this privacy policy from time to time.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer, contact us through:
Apex Pioneer Group Pty Ltd
Phone: 07 3523 3567
Email: orders@apexpioneergroup.com.au
Address: Suite 1202 Level 12 , 200 Mary Street , Brisbane City Queensland 4000